December 16, 2009
Vol. 6, No. 9
Editor: Tom Willard
Deafweekly is an independent news report for the deaf and hard-of-hearing community that is mailed to subscribers on Wednesdays and available to read at www.deafweekly.com. These are the actual headlines and portions of recent deaf-related news articles, with links to the full story. Minor editing is done when necessary. Deafweekly is copyrighted 2009 and any unauthorized use is prohibited. Please support our advertisers; they make it possible for you to receive Deafweekly.
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Last week's most-read story:
WOMAN KILLED BY WRONG WAY DRIVER NOT JUST 'A VICTIM' / 11
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INCOMING GALLAUDET PRESIDENT HURWITZ KEEPING MANY ROOTS IN ROCHESTER
Alan Hurwitz heads for Washington, D.C., next month to become president of Gallaudet University -- the world's leading liberal arts institution for the deaf. But he realizes that much of his future life will remain anchored in Rochester. After 39 years, he's not willing to pull up roots. He and his wife, Vicki, will keep their Pittsford home when they move into House One -- the elegant president's mansion on Gallaudet's campus. "Rochester is far and away the most deaf-friendly town I've ever been to," said Hurwitz. "We intend to retire here." / Democrat and Chronicle
New York, NY
LIVE-IN BEAU HUNTED IN SLAY OF QUEENS SCULPTOR SUSAN WOOLF
Cops are hunting for the boyfriend of a Queens artist found brutally slashed and bound with packing tape, police sources said Sunday. Live-in beau Tigren Tambiev is the lead suspect in the murder of sculptor Susan Woolf, 49, sources said. Deaf in one ear, she doted on her service dog, a poodle named Angus. / New York Daily News
COMMUNICATION ACCESS CENTER FOR THE DEAF AND HARD OF HEARING INC. FILES FOR CHAPTER 11 BANKRUPTCY
A Flint-based organization that has served the state’s deaf and hard-of-hearing population for decades has filed for Chapter 11 bankruptcy protection in hopes to keep its doors open. The nonprofit Communication Access Center for the Deaf and Hard of Hearing Inc., 1505 W. Court St., filed for debt reorganization Nov. 27 with the U.S. Bankruptcy Court Eastern District of Michigan. “The plan is to go back to our core programs,” said Nancy McKenzie, interim director of the center that annually serves hundreds locally and across the state. / The Flint Journal
East Lansing, MI
MSU TAKES NO ACTION ON DEAF PROGRAM
Supporters attempting to save the deaf education program at Michigan State University stated their case last Friday in front of MSU President Lou Anna K. Simon and the MSU Board of Trustees. The Deaf Education program at MSU trains teachers for the deaf. The program faces elimination as the university cuts back its budget. The board took no action on the issue Friday beyond listening to public comment. / Lansing State Journal
St. Augustine, FL
TEACHERS, FSDB DECLARE IMPASSE
Florida School for the Deaf and the Blind has declared an impasse in negotiations with the Florida Education Association, which represents the state school's teachers. "We've sent a letter asking to go to mediation ... we're hoping (the FSDB bargaining team) will get a response back to us by (last Friday)," said Tammy Whitaker, service unit director with the Florida Education Association in Jacksonville. At issue is longevity pay for teachers and education specialists. / The St. Augustine Record
MAN HELD IN ASSAULT ON 90-YEAR-OLD WOMAN
Melbourne police have arrested a 53-year-old man in connection with the sexual battery of a deaf, mute woman in her 90s, officials said. The incident was reported at about 7 a.m. at an apartment complex in the 1200 block of East University Boulevard in south Melbourne. Police arrested Andrew Harrell, 53, and charged him with sexual battery, officials said. The victim's condition was not immediately known, officials said. Harrell is believed to be a relative, officials reported. / Florida Today
St. Paul, MN
POLICE DOG BITES HIGH SCHOOL STUDENT
A teenage student suffered a puncture wound after she was bitten by a police dog at her high school in St. Paul. Officers responded to a security alarm at Humboldt High School about 2 a.m. Tuesday and spotted someone running inside the building. Officers released the police dog after the person didn't respond to a verbal warning. / Associated Press
SCHOOL FOR THE DEAF SIXTH-GRADER STATE FINGER-SPELLING BEE CHAMP
An Illinois School for the Deaf sixth-grader is the new state champion Finger-Spelling Bee champion. Ariella Dramin of Jacksonville won the title last Friday during competition at the Abraham Lincoln Presidential Library and Museum in Springfield. She was the 2008 state Finger-Spelling Bee winner as well. / The Jacksonville Journal-Courier
HO HO HO, 'DEAF SANTA' SIGNS TO KIDS
Some 112 public school children who are deaf or hard of hearing got to tell "Deaf Santa" what they want for Christmas at a holiday celebration last Thursday at Pearlridge Center. But absent from the crowd were about 20 of their Neighbor Island buddies, whose school districts couldn't afford the flights to O'ahu this year. To accommodate children who couldn't come, organizers tried to link up Santa to Neighbor Island classrooms by video conference. Only one classroom was able to connect. / The Honolulu Advertiser
San Luis Obispo, CA
A SPECIAL SISTER DESERVES A SPECIAL BIG BROTHER
Mitchel Watterson, 10, is a proud big brother to his sister, Bridget, who is deaf. Bridget is 8; her progressive hearing loss was identified by the time she was 1. Mitchel recently spoke to his mother, Debbie, about his relationship with his sister. Asked how Bridget's deafness has affected him, Mitchel thought of a benefit: "On one hand, you get to meet so many other hearing-impaired people that you would have never known if your sister wasn't deaf. "But people make fun of her in school, and she'll come home, and she's all upset about it." / NPR
HAPPY BIRTHDAY, THOMAS HOPKINS GALLAUDET
When Thomas Hopkins Gallaudet met a 9-year-old deaf neighbor, he was determined to find a way to communicate with her. After traveling the world researching the language of the deaf, Gallaudet returned to America to found the American School for the Deaf. / Finding Dulcinea
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Are you planning to come to the DeafNation World Expo next July? Please also come to our World Recreation Association of the Deaf (WRAD, Inc.) 25th Anniversary Masquerade Ball at Treasure Island on Wednesday night, July 21, 2010 from 5pm until 9pm. Buffet dinner and entertainment is planned!!!! Only $65 per person BEFORE January 1 if you purchase online at www.wrad.org or mail a check/money order to WRAD, PO Box 3211, Quartz Hill, CA 93586. Hope to see you there as we have a limit of 350 people. After January 1st, price go up to $70 per person.
Holiday is approaching you!
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DEAF-DUMB CHILD LABORER GETS BEATING FOR EVERY MISTAKE HE MAKES
A momentary lapse of concentration, and there is no getting away with it. But at the age of seven it's not so easy for Ibrahim to maintain concentration for 12 hours since daybreak every day. The work seems never-ending to him like the coils of rope he produces every day at a rope factory. Perhaps, he got his mind off the work for a moment recalling once again that he cannot communicate with anyone like the other kids as he was born deaf and dumb. With full force his master's muscled hand would land on his face several times, leaving a little Ibrahim, who works at Tk 60 ($1.21 US) per day, trembling and tossing with fear. / Asia One News
LONDON DEAF AND DISABLED PEOPLE ORGANIZE AND CALL FOR IMPROVED ACTION FROM MAYOR
Inclusion London is the new London-wide organisation run by Deaf and disabled people. Last week they held a meeting to discuss the direction of policy in London under Boris Johnson -- a meeting of over 60 Deaf and Disabled Londoners from across the city met on Tuesday 8 December to call on London Mayor Boris Johnson to make radical improvements to his proposed London Plan and Transport Strategy. The City Hall meeting was set up to collect views on what Deaf and Disabled Londoners thought of vital issues including housing, transport, the lifetime neighbourhoods. / Progressive London
DEAF IAN ON DARING POLAR EXPEDITION
A deaf man from Crawley is heading to the South Pole as part of daring expedition. Ian Berry, 42, will join a team of four dare-devils led by a record-setting polar expert Mike Thornewill to complete 'Shackleton's Unfinished Journey', the first ever attempt to reach the South Pole circa 1909. To celebrate the centenary anniversary of the expedition, Ian, who lives in Maidenbower, will set off at the point at which explorer Ernest Shackleton and his team turned back, 115 statute miles short of the South Pole. / Crawley Observer
South Devon, England
DEAF MAN ROBBED AFTER TRIP TO FISH AND CHIP SHOP
A deaf man was robbed of his mobile phone and wallet by two men in Newton Abbot. The 43-year-old victim was confronted by the pair moments after leaving a town centre fish and chip shop last Wednesday night. Police have appealed for information in the hope they can track down the offenders. / Herald Express
DEAF ASSOCIATION SLAMS PRESIDENTIAL GALA COVERAGE
The Finnish Association of the Deaf (FAD) had harsh words for the Finnish Broadcasting Company YLE for its failure to provide Finnish subtitles during its television coverage of the President’s Independence Day Gala. The Association said that the oversight effectively excluded a significant portion of the population from the national commemoration. The organization has dispatched a written complaint about the matter to Olii-Pekka Heinonen, YLE’s Director of Television. / Uutiset
YOUNG DEAF-MUTES LURED INTO PICKPOCKETING GANG: TEACHER
Young deaf-mutes have been lured by criminal gangs to join them as pickpockets, a special education teacher alleged after 20 teenagers disappeared from school. Police are investigating the disappearance of deaf-mute pupils from Liling Special Education School in central China's Hunan Province, according to the school's teacher, Yang Lihong, news Website Hunan Online reported yesterday. / Shanghai Daily
FEMALE TEACHER IN LHASA DEDICATED TO DEAF-MUTE PUPILS
Huang Hui, a teacher of the Special Education School in Lhasa, capital of Tibet, has been dedicating herself to depicting a colorful world for her deaf-mute students. The 27-year-old woman from southwest China's Chongqing Municipality has been working at the school for five years since graduation from Chongqing Normal University. Huang Hui said, "I have chosen special education as my major by chance, but I do love this job wholeheartedly." / China Tibet Online
Imphal, Manipur, India
DEAF FOOTBALLERS BEAT NORMAL VETERANS IN HISTORIC MATCH
The Manipur Deaf Sports Society hosted a historic football match between the Manipur Deaf (Hearing Impaired and Mute) Football Team and Nambul Mapal Veteran Football Team at the Sports Authority of India in Imphal. In Sunday's match, Manipur Deaf Football Team beat Nambul Mapal Veteran Football Team in tie break. The match concluded in a tie with scores 6-6 for both teams in the normal time. In the tie break, the Deaf team entered five balls into the net while the Veterans could enter only four. / E-Pao! Headlines
LISCR RESTORES SMILES TO B'VILLE DEAF, MUTE MISSION
About 50 young deaf and mute students will no longer have to run into the bushes and towering grass to ease themselves, because the dilapidated structure that hosted them has been modernized. With funding from the Liberia International Ship Corporate Registry (LISCR), through the instrumentality of President Ellen Johnson Sirleaf's son, Robert Sirleaf, the 20-room Bardnersville Community ACFI Deaf Mission School now has decent bathrooms with commode, floor mat and running water -- facilities that never were before renovation began about seven weeks ago, students and authorities say. / allAfrica.com
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BIGGEST SALE OF THE YEAR
All items 15% off until December 23! Choose from hundreds of items perfect for the holidays, including:
* Holiday ornaments signing “I
* BlackBerry pagers and accessories (new LOW prices)
* Visual alert signalers from Swedish manufacturer Bellman
* Gifts, novelties, DVDs, and books
Be sure to also check our specials for even more discounts! 15% off on everything, even discounted items! Code: ASLSALE.
There’s something for everyone at www.buyasl.com!
Looking for fundraising ideas? BuyASL.com has t-shirts you can sell to help raise money! Contact firstname.lastname@example.org for more information.
callVRS has a new facelift and continues to give you the "freedom of choice"! callVRS allows you to find your favorite interpreter for your many needs. Keith Wann is now showing his serious side by bringing us a VRS company that his parents would be proud of...and one where interpreters want to work. You have seen him do silly commercials for other VRS companies, but he is also a Nationally Certified Interpreter, NIC Master and CI CT and calls himself a profesional Coda interpreter. "For the other VRS companies, I was a paid actor, with callVRS my true voice can be heard... It's time we have a VRS provider focus on the interpreters along with the callers to make the VRS experience better for everyone" www.callVRS.org - dial callVRS.info on your video phone.
LIFE & LEISURE
DEAF CHURCH'S NEW OUTREACH CENTER DEDICATED SUNDAY
Dave Griffin has tackled projects for about 14 churches throughout his years as a Laborer For Christ. But building an outreach center for Christ Deaf Lutheran Church in Jacksonville marked the first time he used his hands for communication as well as construction. “I learned to sign a little,” said Griffin, who worked as project manager for the congregation, which serves deaf and hearing-impaired people and their families. / Journal-Courier
WOMAN INTERPRETS FOR THE DEAF IN CINCINNATI PARISHES
Angela Dornbach didn’t hear her full name spoken until she was in first grade, but she understood a spiritual message loud and clear at a very young age. Now, at the age of 72, she can be found interpreting for the deaf at several Cincinnati Catholic parishes. Born on Christmas Day 1937, Dornbach was called “Angel” by family and friends as a child. Raised by deaf parents, she became familiar with seeing an angel performed in sign language to identify her. / Catholic News Agency
Pinellas County, FL
SANTA FINDING WAY TO TALK TO DEAF CHILDREN
Deaf children nationwide are using videophones to give their wish lists to Santa. Several employees with callVRS, a relay interpreting service in Clearwater, are volunteering their time to make the signing Santa possible. In some cases, the kids can hear but it's the parents who are deaf. Courtney Sperra asked Santa for a four-wheeler and her younger sister, Melissa, asked for a cell phone. Their dad is deaf. / Bay News 9
FAMILY BENEFITS FROM COMMUNITY HELP IN DEALING WITH DEAF DAUGHTER
Bailey Vincent Clark, 23, a mother of two, recently discovered she is hearing impaired. While pregnant, she and her husband of almost 5 years, had to refinance their home just to pay for the hearing aids she needs in both ears. So when her now-5-month-old daughter, Follin Marie Clark, began to show signs of being hard of hearing, she and her family were concerned. "When she laughs she will sort of mime, 'Ahhaha,' but no sound comes out. She does what she sees but doesn't realize she is supposed to make a sound," Clark said. "We just thought she was the most chill baby ever." / The News Leader
Fort Lauderdale, FL
A CHILD WITH A HAPPY HEART
Twelve-year-old Josiah Schwartz will grab your hand and lead you to his garden. He will show you the petunias he planted and the fence he painted and the spot where a towering tree once stood before Hurricane Wilma knocked it down. He will tell you he has a happy heart. But it was not always so. Born deaf, Josiah spent his first two-and-a-half years in an orphanage in Romania, hardly ever fed, hardly ever held. No one noticed the dark-haired, doe-eyed child could not hear. / South Florida Sun-Sentinel
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Now you can receive calls with a locally-based, 10-digit Hamilton HomeTown Number™.
Don't have a HomeTown Number? Register today and share your number with friends and colleagues! Visit http://www.hamiltonrelay.com and click on the "Make & Receive Calls Now" icon to check it out.
Hamilton Relay. That’s what I’m talking about.
FREE SHIPPING IN DECEMBER!
Do your holiday shopping at WCI from the comfort of your home! Choose from the wide selection of products on our website or in the catalog. And here’s a gift for you too! FREE GROUND SHIPPING for orders over $50.00! (excludes both CapTel 200 and 800i) Call 1-800-233-9130 (V/TTY) or visit us at http://www.weitbrecht.com/specials.html?utm_source=dw for more details. For a copy of our NEW catalog, email your request to: email@example.com. We’re now on Facebook! Come visit us!
WCI. Providing Solutions for People with Hearing Loss.
WEB ACCESSIBILITY NO LONGER AN AFTERTHOUGHT
Yahoo's Victor Tsaran knows how much time Web designers spend agonizing over color and font-width choices when laying out an application. So when he started Yahoo's accessibility push two years ago, he had a tough time arousing sympathy for engineers grousing about how much extra time was needed to create accessibility features. Fortunately for Tsaran, Yahoo's accessibility manager, he's running into that problem less and less. Web designers are starting to take accessibility seriously, improving the Web experience not only for people like Tsaran -- who lost his sight at the age of five -- but for Web users in general. / CNET News
DEAF POSTAL WORKER GREETS CUSTOMERS WITH A SMILE
Most days, Joe Ortiz, 46, works at the Seventh Street branch of the U.S. Postal Service. He'll greet you with a smile and handle your business quickly and efficiently. It's only then that you realize you haven't heard him speak during the transaction. Ortiz, an employee of the Postal Service for 25 years, is deaf, but that doesn't slow him down. / The Frederick News-Post
Sorenson Video Relay Service® (SVRS®) is an industry leading communication tool for the deaf community provided by Sorenson Communications. Created with high-quality video technology, SVRS brings life into the conversations of our customers as they call family, friends, and business associates at no cost through a professional SVRS sign language interpreter and a cutting-edge videophone. SVRS is provided 24-hours a day, and 365 days a year, connecting the deaf and hard-of-hearing to anyone at their convenience. For more information, visit the SVRS Web site at www.sorensonvrs.com.
Keith Wann's ASL Comedy Tour
Keith Wann, renowned for his hilarious, sidesplitting comedy performances, is now producing and hosting the ASL Comedy Tour 2009, which will travel the U.S. this year. With American Sign Language (ASL) artists presenting solo performances incorporating comedy, skits, songs, improvisation, and stories, each show lasts two hours. Sponsored by www.CallVRS.org, the multi-city tour is designed to be affordable for each location – making it ideal as a fundraiser for participating organizations.
“We really want to reach out to all communities, so we are sharing in the costs and profits at each location. We will work closely with booking parties to maximize profits for their organization and to bring in as many people as possible for a night of laughter, socialization and fun,” Wann said. “We also offer workshops by some of our performers, which can be held the day of the performance. People can come to our workshops, and then unwind by attending the comedy show that evening.”
ARTS & ENTERTAINMENT
GROUP BRIDGES A GAP FOR DEAF THEATERGOERS
Seattle's Rhonda Cochran inherited her mother's love for theater, even though -- being deaf -- she couldn't hear the performances they went to see. As an adult, her interest was rekindled when she attended a performance of "Fame" at The Paramount Theatre, which was interpreted in American Sign Language. That led her to believe most shows were. But under the Americans with Disabilities Act, theaters are required only to provide "reasonable" access for such events, and the 34-year-old Cochran has found her theater options generally limited. / Seattle Times
MORE WAYS FOR THE BLIND, DEAF TO TAKE IN THEATER
“I have always felt that theater should be available for everybody, not limited to a certain group,’’ says Drew Murphy, president of Broadway Across America-Boston, which is ramping up services designed to make theater more accessible for the blind and deaf communities. The Colonial recently presented its first American Sign Language-interpreted performance, of “Avenue Q,’’ and Murphy is pursuing sponsorships and hopes to buy equipment, such as headsets, that are currently on loan. At a time when arts organizations are slashing budgets, Murphy expects to spend $40,000 this season on performance services for the blind and deaf. / The Boston Globe
Fort Collins, CO
YOUNG JAZZ VOCALIST CAN'T HEAR 'CAN'T'
Mandy Harvey is a deaf jazz singer. Yes, she is deaf and sings jazz. Perfectly and beautifully in tune. In fact, she performs Thursday nights with a jazz ensemble at Jay’s Bistro in Fort Collins. But Mandy, 21, hasn’t always been deaf. For the first 18 years of her young life, she could hear all the music she wanted. She used to be able to hear herself sing. Now she just feels it. Her memory is incredible and provides her with more than 100 songs she can sing off the top of her head by recollecting how they sound and memorizing their lyrics, tempo and timing. / INDenverTimes
Wow! Discounts of 20% on Everything in the Store!
Save 20% at the Harris Communications Holiday Sale.* This is the time to get all your shopping done---whether buying Christmas presents or finding great deals for yourself.
Sonic Boom Alarm Clock (SA-SB1000) on sale for $43.96, save $10.99!
Abababa Alife (DVD307) on sale for $20.00, save $5.00!
Not sure what to buy? Go online for our Gift Guide to help with your selection. Or, contact us if you need more help in choosing a gift.
* Sale ends December 28, 2009. Certain product restrictions may apply.
Visit our website or contact us at: mailto:firstname.lastname@example.org.
Kramer Financial is a deaf financial services firm with representatives licensed in 49 states and the District of Columbia. We offer a wide array of services and products including:
Investments / Insurance / Retirement
Education Planning / Tax Planning / Estate Planning
Two office locations, four financial advisors, and three staff members – working together as ONE team to help you work towards your financial goals.
For further information or to make
an appointment, click into www.kramerfinancial.com
Or call at 240-575-2309 VP.
Securities and investment advice offered through FSC Securities Corporation, member FINRA/SIPC. Kramer Financial is not affiliated with FSC Securities Corporation or registered as broker-dealer or investment adviser.
You can advertise your job openings here for just $20 a week (up to 100 words, 10 cents each add'l word). Start spreading the news! To place your ad, send the announcement to email@example.com.
EXCITING CAREER OPPORTUNITIES AT GLAD, INC.
* Job Developer / Interpreter
– Rancho Cucamonga, CA
* Job Developer / Interpreter – Pacoima, CA
* Community Interpreter – Los Angeles, CA (LIFESIGNS)
To learn more about these positions, please visit our website, www.gladinc.org.
POSITION: Web Developer (Sioux Falls, SD)
The Web Developer will be a member of the Creative Media team, and will be responsible for back-end development, front end design and integration of CSD Web sites. The Web Developer will report to the Director of Marketing and Public Relations.
* Perform Internet-based application development including database design
* Develop Interactive Web and Flash Applications
* Starting from existing designs, created in Photoshop and/or Illustrator, you will develop and implement functionality and usability
* Build an interactive media capability within the company, design web projects including structure/navigation and visuals for websites and intranets
* Ensure appropriate website architecture and format, including Flash-based movie clips, animated graphics, and static photographs
* Maintain and document requirements (web, programming, database and standard)
* Act as liaison between company and clients’ IT (when needed) for Internet-based projects
* Update corporate social networking/blog/Vlog sites like DeafVideo.tv, Twitter, MySpace, Facebook, etc.
* Handle multiple projects simultaneously while meeting deadlines
* Additional duties as assigned
* Bachelor’s degree in Computer Information Systems, Web Design, or related field required
* Minimum 3+ years equivalent work experience required
* Ability to effectively communicate, inform and involve others to achieve shared objectives
* Attentiveness to detail and the ability to work independently with strategic insights are imperative
* Ability to communicate in American Sign Language required.
with experience and qualifications.
BENEFITS: Group Health Insurance, Life Insurance, Dental Plan, Vision Plan, Retirement Program, Paid Time Off (PTO), Short Term Disability, Paid Holidays and Employee Assistance Program.
APPLICATION DEADLINE: Open Until Filled.
COMPLETE ONLINE APPLICATION OR SEND RESUME/COVER LETTER
Cindy Shuck, Human Resources
Communication Service for the Deaf
102 North Krohn Place • Sioux Falls, SD 57103
(800) 642-6410 or (605) 367-5760 Voice/TTY • (605) 367-5832 FAX or firstname.lastname@example.org
Copyright © 2001-2009 CSD.
All Rights Reserved.
CSD is an Equal Opportunity Employer.
POSITION: Extended Case Manager
(Full-time grant position)
DATE POSITION TO BE FILLED:
As soon as possible
PRIMARY RESPONSIBILITIES: The Extended Case Manager will assume and perform duties and responsibilities to provide extended job coaching to deaf adults who have additional disabilities. The Extended Case Manager will assist in the coordination and assignment of extended job coaches; refer program participants to other services, as needed; develops consumer extended service plans; complete monthly, quarterly, annual reports required by RSD and VESID; provide transportation and advocacy training as it pertains to participant employment; and attend meetings as necessary.
Minimum Bachelor’s degree in Human Service, Social Work, Counseling, Special Education, or Vocational Rehabilitation
Prior experience in Employment Services
Proficiency in American Sign Language required
Prior experience with individuals from diverse cultural backgrounds
FILE APPLICATION WITH:
Harold Mowl, Jr., Superintendent/CEO
Rochester School for the Deaf
1545 St. Paul Street
Rochester, New York 14621
Applications received will be screened and the most highly qualified will be asked to interview.
CLOSING DATE: Open until filled
RSD is an equal opportunity employer and does not discriminate in employment on the basis of non-qualifying disability, race, religion, color, sex, marital status, age, national origin, and veteran status.
Locations: Sacramento; Bay Area; Los Angeles; Riverside; Orange County; Orlando; and Miami
Purple Communications is one of the nation's largest providers of communication services for the deaf, hard of hearing, and speech-disabled communities. As a leading provider of onsite interpreting services, video relay and text relay services, and video remote interpreting, the Company delivers a wide array of options designed to meet the varied communication needs of its customers. Purple Communications’ vision is to improve the quality of life of its customers by being their premier provider of high quality, innovative communication services that break down communications barriers.
Brief summary of duties:
The Outreach Specialist will spend up to 80% of their time making contact in the community in order to obtain customers by educating about Purple Communications products and services. The Outreach Specialist will also be responsible for the installation of products and will ensure the follow up of superb customer service, to ensure customer loyalty.
Areas of Responsibility:
· Installation of endpoint devices
· Aggressively drive revenue growth through superior customer service and product knowledge
· Provide technical support in the field (home residence and large accounts)
· Provide and attend workshops and other local Purple events in the community
· Provide onsite customer service support to the community at call centers - a minimum of once a week
· Training and coaching the field reps
· Educate customers on our service
· Develop and maintain ongoing relationships with customers and the community
· Will manage device inventory to sell to the customers
· Building relationships within the community and with our customers
· Listen to and evaluate customer needs and recommend/develop solutions for customer
· Follow up on new leads and referrals resulting from field activity
· Other duties as assigned
Minimum Qualification Requirements:
· Knowledge of American Sign Language and Deaf Culture
· Active in the community and energetic team player
· Highly motivated, honest and committed
· Knowledge of, and experience with, providing technology support
· Comfortable with teaching others
· Effective teaching and communication skills
· Able to produce reports regarding installation, feedback, etc
· Good time management skills
· Strong work ethic
· Ability to maintain confidentiality of customers
· Strong presentation skills
· Troubleshooting any issue that may arise
· Computer and Software literacy
· Experience with any other video phone devices
· Welcoming and enthusiastic personality
· Is self-assured and confident in a variety of settings. Has a strong belief in own capabilities.
· Able to work a variety of hours/shifts
· Able to travel up to 80% as needed
Employees may experience the following physical demands for extended periods of time:
* Sitting, standing and walking (95-100%)
* Keyboarding (40-60%)
* Viewing computer monitor, videophone, and pager requiring close vision (40-60%)
* May be required to set up at events, requiring balance and lifting up to (50 pounds), and may lift or move boxes (up to 10 pounds)
Work is performed in a business office environment. Travel to company, customers and vendor sites, including some that are out of state is required.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.
Please submit your resume to: www.purple.us
Purple Communications is an Equal Opportunity Employer. Principals only please.
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