deafweekly

 

November 21, 2007
Vol. 4, No. 2

Editor: Tom Willard

Deafweekly is an independent news report for the deaf and hard-of-hearing community that is mailed to subscribers every Wednesday and available to read at www.deafweekly.com. Please visit our website to read current and back issues, sign up for a subscription and advertise. Deafweekly is copyrighted 2007 and any unauthorized use, including reprinting of news, is prohibited. Please support our advertisers; they make it possible for you to receive Deafweekly at no charge.


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NATIONAL
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PROBATION ENDS FOR GALLAUDET UNIVERSITY

A party was held at Gallaudet University last Friday to celebrate the news that the school is no longer on probation. A panel at the Middle States Commission on Higher Education voted unanimously the previous day to take the school off probation, said The Washington Post. “This decision reflects a community ... who have come together and exceeded all expectations, internal and external,” said President Robert Davila in a Gallaudet news release. “This is terrific news,” said Board of Trustees Vice Chairman Frank Wu. “It’s a testament to Bob Davila’s leadership as president.”

TASER ATTACK LEAVES MARYLAND MAN DEAD

A Maryland man who was deaf in one ear died Sunday after being Tasered by police. According to NBC4.com, Jarrel Gray, 20, was shocked with a Taser gun about 5 a.m. Sunday in the parking lot of a Frederick townhouse complex by a sheriff’s deputy who was breaking up a fight. He fell to the ground and was taken to a local hospital, where he was pronounced dead. Gray’s mother, Tanya Johnson, suspects her son’s hearing loss left him unable to hear what the officers were saying. “I want my baby back,” she said, “and no one can bring my baby back.”

TEACHERS ACCUSED OF INDECENT BEHAVIOR

Two teachers and a former teacher at the Louisiana School for the Deaf have been arrested on suspicion of having an improper relationship with a 16-year-old student. The arrests occurred last week after the student’s mother found sexually explicit email and text messages between her daughter and the suspects, said The Advocate. Nathan Daniel Boyes, 26, a physical education teacher, Christopher John Watson, 38, a former social studies teacher, and Amanda Elizabeth Key, 29, were booked into Parish Prison on charges of indecent behavior with a juvenile. “A situation like this comes out and tarnishes our program,” said Kenny David, the school’s interim director.

MURDER SUSPECT MAY BE COMPETENT FOR TRIAL

Oswaldo Martinez, described by WAVY-TV in Portsmouth, Va. as a “deaf-mute,” may be ready to stand trial for the 2005 rape and murder of Brittany Binger, 16. Martinez, 35, has been learning sign language at Western State Hospital and can now communicate with doctors and staff, said Nathan Green, assistant Commonwealth Attorney, at a competency hearing last week. The WAVY report, published November 14, noted, “The case will be re-examined on November 14.”

FAMILY OF FIVE ESCAPES HOUSE FIRE

The school bus drivers of two deaf brothers made homeless by a fire have taken the lead in collecting donations to help the family, said WCBD-TV in Mount Pleasant, S.C. The Davis family of five, including Kalab, 5, and Makhi, 6, escaped a fire that destroyed their home last Thursday night by jumping from a second-floor balcony. The boys’ bus drivers, Lynn Grover and Julie Weinberg, immediately began collecting clothes, money and furniture to “put them back on their feet again,” as Grover put it. “These two boys are very special to me,” she said. To help the family, call 843-609-3913.

WEST VIRGINIA WOMAN SUES SCHOOL OVER 2004 FALL

The West Virginia Record in Charleston reported last week that Sondra Roach is suing the West Virginia Schools for the Deaf and the Blind, alleging a lack of handrails caused her to fall and break her leg during a class reunion in June 2004. The suit, filed October 31, says Roach lost her balance and grabbed a friend’s arm, causing both to fall backwards down two concrete steps. Roach, who broke her leg in four places and says she remains in constant pain, is seeking compensatory and punitive damages. (Deafweekly ran an item on Roach and her lawsuit on June 14, 2006 and is not sure why the same suit is being filed again.)

TREATMENT OF DEAF INMATES PROMPTS LAWSUIT

The Colorado Cross Disability Coalition is suing Denver and four officials over the treatment of deaf inmates in Denver jails, said the Rocky Mountain News. The suit alleges two deaf men were discriminated against while being held in jail. One man, Shawn Vigil, 23, was held in isolation without access to an interpreter and later died after hanging himself in his cell. The other man, Roger Krebs, 55, pleaded guilty because otherwise he would have had to stay in jail for three days while awaiting an interpreter. Detainees “should have the same rights as others do,” said attorney Carrie Ann Lucas. “You should not be subject to discrimination because you happen to have a disability.”

HAWAII CENTER PLANS $1.7 MILLION UPGRADE

The Hawaii Center for the Deaf and the Blind is getting $1,723,000 from the state to upgrade its campus to meet American with Disabilities Act accessibility guidelines. Funds will be used for walkways, ramps, parking stalls and other modifications, said a news release from Governor Linda Lingle. The center, a public education facility established in 1914, serves students ages 3 to 20 on a 5-acre, 10-building campus in Honolulu. Project design will take place next year and construction is scheduled to start in February 2009.

NEW YORK’S ASL SCHOOL JUDGED WORST IN CITY

New York City education officials say the American Sign Language and English Dual Language secondary school is the single worst school in the city, reported the Daily News on Monday. The Manhattan school, formerly known as P.S. 47, had the lowest score of 1,224 schools given grades by the Education Department this month, said the report. Principal Martin Florsheim contends the school should be judged by different criteria (“We are a unique population,” he said) but city school official Jim Liebman disagrees. “The special education people are quite comfortable that these kids are being evaluated in an appropriate way,” he said.

IN MASSACHUSETTS, A THANKSGIVING TO REMEMBER

Thanksgiving will have special meaning this year to residents of the New England Homes for the Deaf in Danvers, Mass. One year ago to the day, residents were displaced when a factory blew up at 2:46 a.m. across the Wafters River, reported The Boston Globe. The nonprofit’s new $8 million building sustained more than $1 million of damage, forcing most of the 60 residents to stay in a Beverly nursing home until they could return on January 22. Contributions totaling $400,000, including pennies collected by school children, were used to replace residents’ personal items.


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INTERNATIONAL
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FEARS GROW FOR MISSING NEW ZEALAND WOMAN

New Zealand’s deaf community has been rocked by the disappearance of Emma Agnew, 20, who headed for work last Thursday morning and hasn’t been seen or heard from since. Agnew, an administration assistant at the Deaf Society of Canterbury and national administrator for the Deaf Sports Federation, texted her father to say she was meeting someone about selling her red Mazda Familia. The car was found partially burned that night in a Christchurch park. Her cell phone and bank account have gone unused since Thursday, said the New Zealand Herald, and police fear foul play. “It’s completely out of character,” said a detective.

MAN CHARGED IN MURDER OF WIFE, DAUGHTER

Police in India have arrested a man named Chinnasamy for the murder of his deaf wife, 22-year-old Anuradha, and their 3-year-old daughter Deepa. According to Newindpress.com, police say Chinnasamy, 40, was pressured into marrying Anuradha four years ago after raping her. Neighbors said the couple quarreled frequently, and Anuradha recently moved back home with her father. On October 12, she and Deepa left to tend cattle and never returned. A search ended when their bodies were found in a ditch.

SCHOOL ALLEGATIONS PROMPT OFFICIAL INQUIRY

Parents of 75 students at a deaf school in India are protesting harassment and misuse of funds by the school’s headmistress, said the Daily News & Analysis. Donations are siphoned off, they told Bombay High Court, and scholarship money received by the school was never given to the students. Headmistress Lata Naik allegedly told the school’s audiologist and speech therapist to ignore students whose parents complained, and one mom said “we were even asked to return the chocolates that our children received at a program." The disability commissioner was ordered to visit the school and report to the court in two weeks.

RNID SAYS HEARING LOSS COSTS UK £l3.5 BILLION

RNID – the Royal National Institute for Deaf and Hard of Hearing People – says hearing loss costs the UK £13.5 billion ($27.9 billion US), reported BBC News last week. Only one-tenth of one percent is spent on “life-changing” treatments, said the organization, which held a recent conference in London to spotlight the lack of funding and call for more funding for hearing research. Hearing loss represents an untapped opportunity for drug companies to transform lives and make money said RNID’s Mark Downs. “The cost to people’s quality of life is immeasurable,” he said.

BRITISH DEAF ACTORS REUNITE FOR SEQUEL

Four years after starring in the British film Text, Batteries & Ear Wax – which was inspired by the Steve Martin-John Candy film Planes, Trains and Automobiles – Matt Kirby and William Mager have reunited for a new film. The Association, due to premiere this weekend at the Wolverhampton DeafFest, is described as “an affectionate poke at life in a deaf charity.” A trailer can be seen at www.deafo.com. The 16-minute Text, Batteries & Ear Wax can be seen in two parts on YouTube.

ENGLISH MUSIC MAN HONORED BY THE QUEEN

A deaf Englishman who founded the charity Music and the Deaf from his parents’ attic in 1988 was presented with the OBE (Order of the British Empire) at a Buckingham Palace ceremony October 23. “Somehow it didn’t seem real until I was standing in front of the Queen and she pinned it on me,” said Paul Whittaker of Ripponden. He was accompanied by his parents, an interpreter and a tutor from his university. “My mum cried at least four times,” Whittaker told the Evening Courier. “Both of them are very proud.”

REPORT: NOTHING DONE FOR ALGERIAN DEAF

Algeria, a country of 33 million in northern Africa, does nothing for its deaf citizens, said Echorouk Online last week, despite having 700 “deaf-and-dumb” babies born every year. Technological advances allow deaf people to recover their hearing through “organ transplant” and thousands of children hope to recover their hearing one day, but to date only one such operation has been performed in the country. More must be done to protect deaf citizens and secure their rights, said the secretary-general of the Deaf-and-Dump [sic] National Association.

SCHOOL IN OMAN SAID TO LACK BASIC NECESSITIES

The Al Amal School for the Deaf and Dumb in Muscat, Oman, lacks the most basic facilities and services, said the Times of Oman. Problems include mixing of students of different age groups, overcrowded bedrooms with inadequate air conditioning, and a lack of supervising staff. The father of one student said he was desperate but had no other choice but to leave his son at the boarding school. “I am quite confident that a visit by the minister of education would change things for the better,” he said.

ONE-EYED DEAF DRIVER, 83, NABBED FOR SPEEDING

Scotland’s Daily Record reported Saturday on an 83-year old deaf man with a glass eye who was caught speeding twice in a year and must now prove he should still be allowed to drive. Maurice Hollyfield, a retired engineer, admitted to driving 88 mph in a 50 mph zone in April but told his lawyer “he was in his own little world listening to loud music because of his deafness.” He was also looking at the car’s rev counter instead of the speedometer. Sheriff Lindsay Foulis said he considered taking Hollyfield’s license away, but “in fairness to him, I should get an independent assessment."


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LIFE & LEISURE
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ILLINOIS LT. GOVERNOR ‘GIVES 40, GETS 40"

Illinois Lt. Governor Pat Quinn announced last week that his office is purchasing 40 laptop computers for students at the Illinois School for the Deaf. Taking advantage of a “Give One Get One" promotion through the One Laptop Per Child program, the purchase will enable 40 laptops to be donated to students in developing nations. The promotion, which ends next Monday, allows people in North America to purchase two XO laptops for $399 – one for the buyer and one for a child in a developing country.

AGE-RELATED HEARING LOSS LINKED TO GENES

Brandeis University researchers have found that genes play a significant role in age-related hearing loss, reports UPI. The study, published in the Journal of Gerontology: Medical Sciences, examined more than 300 male twin pairs, ages 52 to 60, and found that at least half of the subjects’ hearing loss could be attributed to genetic factors. Neuroscientist Arthur Wingfield said the research shows that it is important “for vulnerable individuals and their families to take extra care to prevent further hearing damage.”

TALK TO YOURSELF IN SIGN LANGUAGE

“Do deaf people talk to themselves?” That was the question posed by reader Amelia Thomas in the Ask the Brains section of a recent issue of Scientific American. The answer from two experts: “Absolutely.” The only difference, said cognitive scientist Gregory Hickok and linguist Carol Padden, is that deaf people talk to themselves in sign language. Aside from using “mental images of signs,” deaf people can talk to themselves “just like hearing people.”


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WORKING WORLD
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DEAF MAN STUDIES HEARING AT HARVARD-MIT

Brad Buran tried seven majors in college before settling into hearing research, reported The Boston Globe. Having lost his hearing when he was 14 months old, Buran said he doesn’t think there’s anything wrong with being deaf and he is not trying to cure himself, but he simply wants to understand what happened to him. Now a doctoral candidate in the Harvard-MIT Division of Life Sciences and Technology, Buran, 26, brings “a constant connection to the deaf community” to the program, said classmate Adrian KC Lee. He also teaches cued speech to co-workers; one colleague mastered the system in a weekend, he said.

DEAF ATTORNEY ‘KNOWS WHAT’S GOING ON’

The Fort Pierce (Fla.) Tribune reported earlier this month on Stanley Glenn, an assistant public defender who “doesn’t need to hear .. to know what’s going on.” Glenn, who is almost completely deaf, has worked six years in the public defender’s office, going from handling misdemeanor cases to overseeing major felonies. He uses lip reading, body language and hearing aids to interact with people but depends on real-time computer transcription in the courtroom. Glenn is now training to become death-penalty certified so he can handle the most difficult cases. “I love being in front of a jury and arguing a case,” he said.


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ARTS & ENTERTAINMENT
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NEBRASKAN AUDITIONS FOR AMERICAN IDOL

Vichay Phommachan wants to become the first Asian-American deaf male artist and entertainer, said the Beatrice (Neb.) Daily Sun. Phommachan took part in American Idol auditions August 10 at Omaha’s Qwest Center, signing a song in silence before the judges. He went on to the second round last month, but had trouble when asked to memorize and sing the lyrics to a different song. Aside from having spotlights shining in his eyes, he also didn’t have an interpreter. “I was looking for anyone who knew sign language,” said Phommachan. He was not chosen for the third round.

CODA KEITH WANN PERFORMS IN ARIZONA

Keith Wann, comedian and CODA (child of deaf adults), brought his show “Watching Two Worlds Collide” to the University of Arizona November 10. Playing to a packed audience of interpreters, deaf people and other CODAs, Wann recalled growing up with deaf parents. “I wanted to go to the deaf school,” he said. “Too bad,” his mother said. Everyone at the hearing school was handicapped, he found, because they could not sign. Eventually he settled in, reported the Arizona Daily Wildcat, but when a teacher said he needed speech therapy, his parents became excited and started taking pictures of him – and the note from the teacher.

PRESENTER SHARES HIS ‘31 FLAVORS OF SEX’

Deaf Chicago native Philip Rubin returned to town to present a workshop, “31 Flavors of Sex,” last Saturday at the Leather Archives & Museum. According to a news release, Rubin discussed his experiences with sexual impotency due to back surgery and his journey to regain his sexuality through therapy. He also shared his “personal journey through the world of S&M and kinky sex.” Rubin’s workshop is so popular, said the release, that more than 300 deaf senior citizens attended one sitting and continued to discuss the workshop long after it ended.


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America's funniest ASL comedian!

You have seen him all over the internet with short clips featuring - Ice Ice Baby, VRS comedy, Deaf Driver, and the most popular "Deaf Technology Ruined Pizza Night"...and now you can own the full 80 minute DVD. Keith Wann performs "Watching Two Worlds Collide" with a voice interpreter for deaf-impaired. Own this DVD and share the laughter with your Deaf and Hearing family and friends. Paypal payments through the website http://www.keithwann.com/ and also sign up for the newsletter. Email Keith@KeithWann.com for more information and performing requests. To see more clips www.myspace.com/keithwann.

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COMING EVENTS
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WRAD PLANS HALLOWEEN CRUISE TO MEXICO

The World Recreation Association of the Deaf, Inc. (WRAD) has announced plans for a Halloween Mexican Riviera Cruise from October 26 to November 2, 2008. WRAD has reserved 150 cabins for 300 people on Visions of the Seas, a 2,400-guest Royal Caribbean ship that will depart from Los Angeles and visit Cabo San Lucas, Mazatlan and Puerto Vallarta. The cruise will feature deaf and hard-of-hearing performers and “the famous Halloween Costume Ball by GINO and Bruce Gross.” Interpreters will be on hand and Royal Caribbean will provide a variety of accessibility devices. Prices start at just $380 per person (double occupancy) plus taxes, port fees and tips. Learn more at http://wradcruise.googlepages.com.

DEAF TOUR TO RUSSIA SET FOR 2008

Planning is underway for a deaf group tour to Russia from May 23 to June 5, 2008. Deaf community members are invited to experience the Russian deaf community through visits to deaf museums, theater, college, factory, clubs and more. Tourists will visit Moscow, St. Petersburg and surrounding towns and will be provided with a one-day crash course in Russian culture. The tour is being arranged by Arkady Belozovsky, president/owner of Deaf WOW, Inc. For more information, write to deafwowinc@aol.com.


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EMPLOYMENT
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You can advertise your job openings here for just $20 a week (up to 100 words, 10 cents each add'l word) and reach nearly 7,200 Deafweekly subscribers. Our website gets an additional 3,000+ page views each week. Start spreading the news! To place your ad, send the announcement to mail@deafweekly.com.

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JOB OPPORTUNITIES AT GLAD

GLAD is an Affirmative Action Employer with equal opportunity for men, women and people with disabilities. For more information on the following positions, please go to: www.gladinc.org. The status of all positions is: Regular, Full-time, Non-Exempt, Full Fringe Benefits unless otherwise noted. All positions are open until filled.

-- Hard of Hearing Specialist – Riverside, CA
-- Community Advocate – Ventura, CA
-- Community Advocate – Riverside, CA
-- Community Advocate – Los Angeles, CA
-- Administrative Assistant – Los Angeles, CA

-- Community Interpreter – Bakersfield, CA
-- Community Interpreter –Los Angeles, CA

If interested for any of these positions then please submit resume and application to:

Jeff Fetterman
Human Resources Specialist
Greater Los Angeles Agency on Deafness, Inc.
2222 Laverna Avenue
Los Angeles, CA 90041
V/TDD: (323) 550-4207
Fax #: (323)550-4204
E-mail: jfetterman@gladinc.org

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Program Coordinator

National Deaf Academy, a state of the art residential treatment facility serving Deaf children, adolescents and adults in a behavioral health setting, has an immediate opening for a Program Coordinator. A Master’s degree in counseling, Deaf education, social work and/or a related field is required. Must be licensed in Florida or license eligible from another state. This candidate must be fluent in ASL, English and have a strong knowledge of Deafness and Deaf Culture, as well as have good resources within the Deaf and/or Hard of Hearing community.

The Program Coordinator will carry a caseload of 5 and oversee our adult enhancement program, independent living skills program and expand our vocational program.

Competitive salary and excellent benefit package.

Send resume to:
Director of Human Resources, National Deaf Academy, 19650 US Hwy 441, Mt. Dora, FL 32757
Email: btashlein@nda.com
V: 352-735-9500 TTY 352-735-9570 Fax 352-735-4939 EOE

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POSITION ANNOUNCEMENT: EXECUTIVE DIRECTOR

ORGANIZATION: Nevada Association of the Deaf (NVAD) Deaf and Hard of Hearing Advocacy Resource Center (DHHARC) is a statewide advocacy, resource, telecommunications distribution, and direct service center offering advocacy, referral and community education services throughout Nevada. The Headquarter is in Carson City with centers in Las Vegas, Reno and Elko.

GENERAL INFORMATION:
Type of appointment: Full-Time
Location: Position available in Carson City, Reno or Las Vegas
Posting date: October 23, 2007
Closing date: November 30, 2007

GENERAL DESCRIPTION:
Responsible for leadership and management oversight of satellite offices
Responsible for strategic planning, advocacy and leadership direction of Deaf Community on behalf of the Association for the benefit of Deaf and Hard of Hearing Citizenry of Nevada and as approved by the Board of Directors. Develop plans identifying budgetary, fundraising and grant writing concerns for new programs and current programs; Submit funding proposals
Work with governmental, for profit and non-profit entities in developing and collaborating on programmatic goals that will focus on interagency agreements and shared social responsibilities on services that will be of benefit to deaf and hard of hearing individuals serving individuals from cradle to grave.
Responsible for coordinating, protecting and enforcing educational, interpreting, social services, legal and other related advocacy services and access to services statewide benefiting Deaf and Hard of Hearing populations.
Work with funding/budgetary partners in developing budget and executing fiscal goals for the association
Work with state legislation in developing and implementing programmatic and legislative goals
Be prepared to meet and justify performance outcomes and measure outcomes based on activities of DHHARC in the field
Ability to demonstrate Integrity, Ethics and Moral Leadership is required as the head of the agency
Analyzes Program Needs to develop or modify new/existing programs; Confers with DHHARC and other entities (such as PUC, ODS) and legislative bodies on strategic and budget needs of community programs in question
Plans and develops outreach and programmatic development needs of the organization as it pertains to community education, social services and community as it pertains to deafness, education, social services and other impacted areas as it pertains to deaf and hard of hearing communities.
Responsibilities as assigned by Executive Committee, or Board of Directors of NVAD (Nevada Association of the Deaf)

SALARY: $55,350 - $57,564 DOE, plus customary benefits.

WORK EXPERIENCE REQUIREMENTS:
3-5 years of management experience specializing in employee relations, staff training and development and resource management
Demonstrated experience in strategic planning and measuring outcome by objectives
Excellent interpersonal skills
Fiscal experience and management experience required
Advocacy; Social Services/Human Services; and Non-Profit management experience preferred

EDUCATION REQUIREMENTS:
Masters in Public Administration or related field preferred; Bachelors of Arts/Science in related Human Services discipline required.

TO APPLY:
All applicants must submit a letter of interest, a resume and three letters of reference to DHHARC at: 1800 Highway 50 East Suite 205, Carson City, NV 89701

APPLICATIONS MUST BE RECEIVED BY 5:00 PM ON OR BEFORE THE CLOSING DATE (November 30, 2007)

DHHARC selects applicants for employment based on job related knowledge, skills and abilities without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, or political affiliation.

For further information contact NVAD Board Chair David Daviton at 775-887-1060 V/TTY/VP.

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EMPLOYMENT OPPORTUNITY

Position: Product Manager, Relay Services
Location: Hackensack, NJ

This position is responsible for managing the company’s product portfolio of new and existing Internet-based relay products, services, features and platforms, in timely response to customer, market, competitive, and operational requirements.

This position includes the following responsibilities: (i) manage new and existing relay product/service offerings for deaf and hard-of-hearing customers; (ii) drive product/service development/management process within the company and with outside vendors, producing and iterating specifications throughout; (iii) develop and implement customer research and cultivate first-hand understanding of customers; (iv) monitor product/service performance and drive product/service lifecycle changes as required; (v) participate in development and management of overall customer communications strategy and customer/trade promotion strategy; (vi) develop pricing/offers and pursue initiatives for new business development. This position reports to the Vice President of Product Management.

QUALIFICATIONS:

Technical or marketing degree with 4-6 years of product management experience; telecommunications or hearing/speech industry experience desirable
Ideal candidate must enjoy technology and its use in building bridges among the Deaf, hard of hearing, and hearing communities
PC literate for analyses and forecasts/budgets
Able to juggle multiple projects & changing priorities with enthusiasm; be able to give clear direction to ensure deadlines are met and quality results are achieved
Excellent verbal, written and presentation skills
Attention to detail and accuracy
Work with minimal supervision to coordinate activities with internal departmental staff and contractors
Knowledge of or interest in people with hearing loss; American Sign Language conversational abilities very desirable, or willingness to learn required
Ability to travel, especially on weekends, required

Application deadline: Until filled

Please submit your resume or application to: hr@goamerica.com

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EMPLOYMENT OPPORTUNITY

Position: Product Manager, Hard of Hearing Products & Services
Location: Hackensack, NJ

This position is responsible for managing the company’s portfolio of new and existing products and services geared to, but not limited to, the Hard of Hearing market (e.g., hearing-aid compatible mobile phones, Internet-based captioned telephone service, voice carry over services), in timely response to customer, market, competitive, and operational requirements.

This position includes the following responsibilities: (i) develop, recommend, and implement strategic/tactical product/service offerings primarily targeting (but not limited to) the Hard of Hearing Market; (ii) manage new and existing product/service offerings for hard-of-hearing customers; (iii) drive Hard of Hearing product/service development/management process within the company and with outside vendors, producing and iterating specifications throughout; (iv) develop and implement customer research and cultivate first-hand understanding of customers; (v) monitor Hard of Hearing product/service performance and drive product/service lifecycle changes as required; (vi) participate in development and management of overall customer communications strategy and customer/trade promotion strategy; (vii) develop pricing/offers and pursue initiatives for new business development. This position reports to the Vice President of Product Management.

QUALIFICATIONS:

Technical or marketing degree with 4-6 years of product management experience; telecommunications or hearing/speech industry experience desirable
Ideal candidate must enjoy technology and its use in building bridges among the Deaf, hard of hearing, and hearing communities
PC literate for analyses and forecasts/budgets
Able to juggle multiple projects & changing priorities with enthusiasm; be able to give clear direction to ensure deadlines are met and quality results are achieved
Excellent verbal, written and presentation skills
Attention to detail and accuracy
Work with minimal supervision to coordinate activities with internal departmental staff and contractors
Knowledge of or interest in people with hearing loss; American Sign Language conversational abilities very desirable, or willingness to learn required
Ability to travel, especially on weekends, required

Application deadline: Until filled

Please submit your resume or application to: hr@goamerica.com

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INDEPENDENT CONTRACTORS NEEDED

Position: i711 Relay Specialist
Location: Hackensack, NJ

We are seeking independent contractors to help drive i711 relay services revenue by assisting customers with installing required hardware and/or software and by providing remote and/or onsite customer training to ensure positive, sustained, and increasing customer usage of i711 relay services.

i711 Relay Specialists have the following responsibilities, among others: (1) complete an assigned number of remote installations of i711 VRS per month; (2) review and approve customer applications for webcams, and conduct follow up interactions with customers until installation and usage is confirmed; (3) provide technical assistance to customers requiring help in setting up webcams, updating their videophone directories, and placing VRS calls; (4) participate in trade shows and community events, with an emphasis on qualifying prospects, capturing installation leads, and arranging for fulfillment; (5) provide remote and/or onsite customer education and training on using i711 relay services; and (6) provide, on an escalation basis, second-tier customer support and/or technical assistance to relay users, in collaboration with the Customer Support team.

QUALIFICATIONS:

4-year college degree or equivalent experience in a sales-, technical-, or community-related field
Self-starter with firsthand experience and knowledge of what it takes to “sell” relay services in a highly-competitive marketplace
Able to work effectively both in a team environment and independently, with minimal supervision
Demonstrates strong interpersonal, communication, and presentation/teaching skills
Able to multi-task effectively in a fast paced environment, with strong follow-through on a wide variety of details
Demonstrates strong analytical, problem-solving, and decision-making skills
Able to travel to and from customer premises by private car and/or public transit
Able to work on a flexible schedule in order to meet sales and customer needs (some weekend and evening work time required)
Able to read and write large volumes of email and instant messages (IM)
Knowledge of or interest in people with hearing loss and communication challenges
Conversational fluency in American Sign Language (ASL)
3 years experience with Microsoft Windows, Microsoft Office applications, and with using the Internet
Troubleshooting experience on PC and Macintosh; desktop support certification a plus
Technical experience with videophones, webcams, videoconferencing software, residential firewalls/routers, and wireless devices, or willingness and aptitude to learn
Experience presenting product information directly to end-user customers
Experience working in a customer service role preferred

Application deadline: Until filled

Please submit your resume or application to: hr@goamerica.com

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